melissalauraheng
24 April 2024
I cannot believe this hotel is a 5-star hotel. Based on its size perhaps? Because nothing what I saw there would be considered a 5-star hotel. Everything, I mean, everything is outdated and I question how clean and maintained the rooms actually are. The elevator system is confusing. Some of them don't even work. All the restaurants are closed except for the buffet. And WOW, the food was terrible and below standard. I was so surprised. The spa looked gross. I didn't even want to get services there because it didn't look clean and it smelled like sewer backup. My room, has an old school A/C, which didn't even work. The shower was dirty and didn't drain, and did NOT have warm water!! Seriously? I've been in worst hotels that at least had warm water. I'm disappointed in the Marriott. I stay at Mariotts a lot and this was by far the most disappointing. And to be rated a 5-star hotel is such a lie.
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